‘The Chalet Shop made setting up a chalet apartment from scratch so much easier than even I could have imagined.’
As a property design consultant, I’m no stranger to choosing the right things for the right places, but The Chalet Shop made setting up a chalet apartment from scratch so much easier than even I could have imagined. Unlike perhaps some of their clients, I had definite ideas about particular pieces of furniture, and Hannah’s team were happy to listen to me and then work to my specification. The added problem was that we had to kit out the 3 bedroom chalet within a tight time frame and budget. No problem! Everything was approved and dates booked very speedily. The delivery to Switzerland happened on time and the guys who arrived with the pieces were some of the best ‘removal’ people I have ever used. They had to negotiate several lifts and walk through a building site of a car park, all of which they willingly did without complaint. It was also one of the hottest days in the year. I can highly recommend The Chalet Shop for good design, excellent customer service and efficiency. I can’t imagine achieving what I did, in the time given, without the outstanding service of The Chalet Shop. Thank you to the whole team.
Erica. Nendaz, July 2022
‘We have had a fantastic, highly personalised, and professional service from chalet shop.’
We have had a fantastic, highly personalised, and professional service from chalet shop. We faced multiple delays during the construction of our apartment and plans were adapted to fit the new circumstances each time, saving us a lot of stress. Hannah undertook many of the required communications for us with the developer and management company which made things so much easier. A non-functional lift meant extra people needed to be found last minute to install the furniture and this was arranged rapidly. The design process allowed us to visualise ideas, with suggestions based on our preferences, and the end result is perfect. It was brilliant to go out to France and have the apartment ready to use instead of spending weeks trying to sort this ourselves, and the addition of a great dressing service was welcomed. We highly recommend Hannah & her team to anyone looking to furnish their property.
Helen & Chris. Châtel, May 2022
‘Chalet Shop are the professionals, no question.’
I cannot recommend Hannah and the Chalet Shop enough for the professionalism and service that they provided in helping to furnish our apartment in Sainte Foy Tarentaise. From the initial meeting, through the mood board design stage, to the placement of the orders and eventually the installation, everything was done easily and efficiently and perhaps most importantly, very pleasantly. Communication was easy and speedy, and the whole experience really felt like a combined effort. Having seen other owners struggle with the process trying to do it themselves, my advice would be to take the stress out of the situation, and just call Hannah. I would highly recommend Chalet Shop to anyone who is purchasing a ski property, or wants to refurbish an existing one, and expects the highest quality service and finish.
Tom & Michelle. Sainte Foy, Feb 2022
‘Fantastic, highly professional service from Hannah and her team.’
We took a full chalet fit out package inc. curtains from Hannah and were delighted with the result. We originally considered sourcing locally but the practicalities of not being on site were a hurdle and we were very glad we opted for Hannah and her team. Communication throughout was first class, where we had a few issues arise due to supply chain shortages, Hannah went out of her way to find alternatives and never compromised on quality. The dressing service was also first class – so nice arriving to have everything sorted right down to little details like having a local electrician changing UK plugs to EU ones. Thank you!
Chris. Sainte Foy, Feb 2022
‘Thank you so much to Vikki and the whole team for a really wonderful service.‘
I really cannot recommend Chalet Shop highly enough. From the initial contact I made with Vikki via the internet, (having known nothing about them) to each step of the process, it was both enjoyable and incredibly professional.
My children and I had a very tight schedule to furnish a 4 bedroom ski apartment in Saint Martin post covid but Vikki rose to the challenge magnificently and appeared to work 24 hours a day to try and get us everything we needed.
Due to the limited time frame we couldn’t go for the ‘full package’ which would have included curtains and soft furnishings, but having now done these ourselves through French companies, I would strongly recommend that if you have time, ask Chalet Shop to do everything! It’s so much easier.
They supplied everything we needed to get us through the first post covid season, which included the all important beds, sofa, dining table, chairs, all the bedding, crockery, cutlery, a full kitchen package and even those little extras that you think you don’t need, but it turns out you do, like a teapot. Everything is stylish and very high quality.
Every more amazingly, every single item that she sourced was delivered, despite the problems of supply due to Brexit and covid.
And you cannot put a price on cheerful delivery drivers bringing huge heavy furniture and boxes up 4 tight flights of stairs during a snow storm and setting it all up!
Thank you so much to Vikki and the whole team for a really wonderful service.
‘We are so pleased we chose Chalet Shop and are delighted with the finished product… .‘
We had a brilliant experience with Chalet Shop when we instructed them to fully furnish our five-bedroom chalet in Samoens. We initially got in touch with them in April 2021 once we realised that furnishing a chalet from scratch without the benefit of their help would be an arduous task particularly post Brexit.
After chatting through our initial ideas on how we wanted the finished chalet to look the team produced mood boards for each room which were pretty much spot on in terms of our end vision. There’s a wide choice of items on their website and they were also able to source other items if required. They put a lot of time and thought into the layout for each room and their experience in the ski chalet industry was invaluable in terms of what we needed in terms kitchen equipment, table and glassware, bedding etc so that we were up and running from the offset.
We completed our purchase in September after which the Chalet Shop team in France visited the property to check that all the items included in our initial quote would fit and suited the property in terms of room layouts. Following this there were several amendments to our initial quote which they were more than happy to accommodate until we were 100% happy.
Our installation date was early November, and we chose the full installation package which included delivery, building furniture, unpacking everything, making up beds and putting up light fittings, mirrors and coat hooks so we were ready for the start of the ski season. The haulage company Chalet Shop use and the team in France were all so efficient whilst we went over to France on the installation day we really didn’t need to be there.
Chalet Shop dealt with all the customs paperwork for us which would have been quite daunting and time consuming for us to deal with. We are so pleased we chose Chalet Shop and are delighted with the finished product; all the furniture, accessories and equipment are high quality and we’ve had lots of feedback from guests and friends on how lovely the Chalet looks.
Jo & Nick. Samoens, Nov 2021
‘We are absolutely delighted with the outcome of our new apartment.‘
We are absolutely delighted with the outcome of our new apartment, its come together really well with the furnishings, simply fantastic. Hannah has been patient throughout the process, even though we asked many questions and had some change of mind, always providing timely response to our emails and questions. As we were unable to visit the apartment due to the ongoing pandemic, Chalet Shop was a great help from organising delivery through to final fit out. We can’t wait to visit the apartment and enjoy its use for many years to come … thank you Chalet Shop!
Chad & Susan – Meribel – December 2021
‘The service was great- from the initial meeting right through to the delivery of the furniture‘
We are delighted that we chose to work with the Chalet Shop. The service was great- from the initial meeting right through to the delivery of the furniture. Vikki and the team were patient when we changed our minds, helpful in providing advice and suggestions and always on hand to respond to emails and questions. We operated to quite a tight schedule in the end, but the team at Chalet Shop ensured a seamless experience. Very happy to recommend.
Rob & Yvonne. Morzine, Dec 2020
‘We can’t fault the professionalism, friendliness, guidance and expertise of Chalet Shop‘
From our first conversations with Hannah and her team to the completion of the installation, Chalet Shop were an absolute pleasure to deal with.
They took real care, attention and time on our preliminary phone call to fully understand the look and feel we wanted. We came away from this extremely happy and immediately felt we’d made the right choice in hiring them.
Hannah followed up with plenty of ideas and her experience and knowledge proved invaluable. This was evident in the initial mood boards which brought the project to life. Hannah continued to be a constant source of advice throughout the project and we always sensed she had our best interests at heart. We can’t fault the professionalism, friendliness, guidance and expertise of Chalet Shop.
We opted for one of the team to visit our chalet to measure everything which was done in great detail and we’d definitely recommend. Delivery, unpacking and Installation was seamless, and our chalet went from empty to guest ready in a couple of days. A fantastic company and extremely happy customers.
Matt & Ruth. Les Gets, Dec 2020
‘Chalet Shop’s experience and friendly, professional approach to the project was a godsend’
We really enjoyed working with Hannah and the team at Chalet Shop and are delighted with the outcome.
When we first bought our chalet in France, we had a vague idea of what kind of look and feel we wanted but found the idea of furnishing and kitting it out from scratch rather daunting, especially working mostly remotely.
Chalet shop’s experience and friendly, professional approach to the project was a godsend. They really took the time to understand what we wanted and how to achieve it, using a series of mood-board mockups based on photographs of the empty chalet to really bring our high-level vision to life.
Once we had agreed on the theme we wanted, Chalet Shop took care of the rest – building a comprehensive inventory of furnishings and fittings ranging from beds, sofas and tables through to pans, cutlery, bedlinen and towels. Although we were able to change pretty much any aspect of the design and inventory at any stage in the process, we found that in the majority of cases, we were more than happy with their recommendations.
When everything was finalized, they collected several items of our own furniture that we had incorporated into the project and arranged a delivery and installation time to meet in France.
The actual installation went ahead without a hitch and only took a couple of days including unloading and building furniture, unpacking kitchenware, putting up artwork etc. When we both arrived in France shortly afterwards and walked into our new chalet it felt like we were instantly at home, which is the biggest recommendation I can give.
David & Eve – Pangbourne / Samoens – February 2020
‘Inordinately helpful in putting together ideas for us to build from’
Thanks to Hannah and the Chalet Shop team for assisting us with furnishing our 5 bedroom chalet in Vaujany, France. They were inordinately helpful in putting together ideas for us to build from, so we didn’t have to do all the work from scratch. The mood boards allowed us to provide our input so it felt like we were making really personal decisions on how we wanted the chalet to look. Hannah and her team were great about visiting the site to make sure things would fit, and the actual delivery and installation was painless (particularly considering the rest of the development was unfinished and an active building site!) Hannah and her team were also very good about following up with the final touches, as when you get items into a space, sometimes it’s not quite what you imagined. We changed a few light fittings here and there, and now we love the look and feel. We are very happy with the quality of the furniture and fittings, and we look forward to using our chalet as much as possible!
Richard & Rachael – Vaujany, France – February 2020
‘They have delivered an incredible, luxury apartment that I am proud of’
I can’t thank everyone at Chalet Shop enough for all their help throughout this process. They have delivered an incredible, luxury apartment that I am proud of and can’t wait to use and rent out. Having invested my life savings into a French ski apartment, I needed professional help to furnish it for the luxury rental market. Handing this task over to a reputable company was very daunting but the minute I engaged with Vikki and her team, I knew I was in safe hands. Interior design is very subjective and can be dominated by personal taste but the team professionally guided me through the process in order to deliver an un-compromised luxury environment. The end result is truly magical. I am very lucky. Thank you Chalet Shop for being caring, informative, transparent, true to your word, precise, professional, calming, available at all times, quick to respond to my queries and above all completely open and honest. A great business that I would thoroughly recommend to anyone investing in property abroad.
Adam – Val d’Isere, France – December 2019
‘We are very grateful to your whole team!’
Hannah and her team at Chalet Shop turned a daunting project of furnishing a brand new Swiss apartment into an easy and enjoyable one!
From my first phone call I felt confident in Chalet Shop’s unwavering commitment to make this apartment as special as I wanted it to be. Hannah worked tirelessly, often on her phone long after office hours to create my dream Alpine home!
I particularly appreciated the fact that Hannah was not only on top of the creative and design challenges but also the logistical challenges of shipping, customs and unpacking! We are very grateful to your whole team.
Suzanne – Aroza, Switzerland – December 2019
‘Always exceedingly prompt, courteous and efficient’
We were delighted to be introduced to Chalet Shop. Initially my husband and I had gone over to France to source furniture for our large apartment and I was wondering how I was going to coordinate it all when someone recommended me to Chalet Shop. From then on it was all straightforward and hassle free. Hannah came up with suggestions for the furnishings and was always ready to come up with alternatives until I was happy with my choices. Her response to my endless queries was always exceedingly prompt, courteous and efficient. We went over to France to receive the furniture which arrived on time and was unpacked, assembled and put in place by the three man team. They, in turn, were courteous, efficient and very helpful. We are so pleased with everything we ordered and so glad we discovered Chalet Shop and would thoroughly recommend their service.
Jean – Meribel, France – November 2019
‘The whole process was so seamless’
I had heard about Chalet Shop from a few people, but I didn’t initially contact them because I thought my project was too small. A friend insisted that I contact them, and I am so happy I listened to her. The minute I spoke with Hannah, she assured me that she could help me with my flat and really took the time to understand my needs. She understood immediately what I was looking for and was so responsive. She quickly presented me with fantastic options and when I had something specific in mind, she found a way to provide those items. Her and her team are extremely attentive to customer needs.
Once the furniture arrived, I couldn’t have been more pleased. The furniture looked even better than I could have imagined, and the quality is fantastic.
The whole process was so seamless. I really feel that we have our dream place in Switzerland because of the amazing service we received from Chalet Shop. I would highly recommend the Team to anyone looking to furnish a room or an entire place, you will not be disappointed.
Melodie – Saas Fee, Switzerland – October 2019
‘You’ve been a delight to deal with through the whole process’
We were both really pleased with the service from start to end with Chalet Shop.
You’ve been a delight to deal with through the whole process which is a rare thing these days.
Your help made the whole process so much easier and the guys from the delivery team were really super helpful – I don’t think I could have done it on my own! The apartment went from being a shell to fully furnished and ready to rent/use in the space of 48 hours – we love the look and have had lots of nice comments already from guests.
Vaujany Ski Company – Vaujany, France – October 2019
‘You have been completely professional, diligent, charming and helpful throughout and I cannot recommend your services enough!’
When my best friend Lucy suggested I use you to furnish my chalet, I was very sceptical. I thought you would be overpriced, fixed on your ideas of how a chalet could look and difficult to deal with. It is to my entire delight that I was completely wrong; you helped me source what I wanted from a Roland keyboard, swing chairs, sun loungers, ironing boards and more importantly you took time and effort to find the colour of furniture and bedside tables I wanted that weren’t on your website.
You have been completely professional, diligent, charming and helpful throughout and I cannot recommend your services enough! In fact, I have to at least 2 other families who also sing your praises from on high.
The aftercare has been superb, missing screws (sorted) no quibble about missing sheet. Totally brilliant.
Finally, I couldn’t finish this note without mentioning your drivers. Delivering in Switzerland in a car-less village is not easy, and Geordie and Richard went the extra mile, it was raining, the path was treacherous, and the chalet not finished. They did so much to help. They were first class!!!
Gill – Sass Fee, Switzerland – October 2019
‘Anyone purchasing a property abroad should use Chalet Shop. It was a totally stress free experience for me and I now have 2 beautifully furnished apartments’
Chalet-shop came to my rescue when I had purchased 2 small ski apartments in France. Due to family and work commitments I had no time at all to visit the properties throughout the buying process let alone furnish them. Hannah and her team at Chalet-shop totally understood this and I was comfortable giving them free rein to fully furnish both properties throughout. Hannah’s taste is impeccable and she had many brilliant ideas without overwhelming me with having to make too many decisions. She liaised with the developer and the management agency to ensure that all work was complete prior to the installation. She also arranged for carpentry work and curtains to be made. Hannah’s communication throughout the process was excellent and any obstacles that presented themselves were expertly overcome.
Anyone purchasing a property abroad should use Chalet-shop. It was a totally stress free experience for me and I now have 2 beautifully furnished apartments.
Sophie -Le Plagne , France – August 2019
‘The final result exceeded our expectations – the quality of the products was even better than we had envisaged’
We have been absolutely delighted with Chalet Shop’s service from beginning to end. The team’s attention to detail, response rate, willingness to overcome issues, and overall investment in getting the job done right in a very personalised way were simply outstanding. The final result exceeded our expectations – the quality of the products was even better than we had envisaged. If you have any worries at all about purchasing all the products from mood boards and photos, there’s no need to worry! The installation was also seamless and the onsite team another pleasure to work with. They took away absolutely all the hassles of selecting, ordering, delivering and assembling all products for us, including taking away all the packaging, which could very well have been a nightmare given that we aren’t based in France and speak French poorly! Save yourself all the hassle – the delivery and installation fees are well worth it for this efficiency alone and you will be delighted with the final result.
Dorothy – Chatel , France – July 2019
‘The furniture was delivered and installed on time and the team organised and supplied everything from lights on the walls to a cork screw in the kitchen’
Hannah and her team were a pleasure to deal with throughout the process,from the very first email contact they were professional and quick to respond. They understood the brief and provided a good range of ideas that were within the budget and at no point did I feel under pressure to increase the spend which is something I have experienced previously when working with interior designers. The furniture was delivered and installed on time and the team organised and supplied everything from lights on the walls to a cork screw in the kitchen. I spotted my new neighbour who was also equipping his apartment unloading pillows from a John Lewis box and complaining that they had sent the wrong ones and at that point I realised what a headache it must be to do this all yourself without the help of Chalet Shop! Many thanks to Hannah and the team
Mike -Val d’Isere, France – May 2019
‘It goes without saying that the furniture quality was excellent and they dressed the whole chalet ready for use’
Having agreed to purchase a new build 6 bed chalet in Combloux, France, we had originally intended to take the developer’s fit-out package. We soon realised that the furniture quality was poor to say the least and were introduced to Chalet Shop.
Hannah and her team immediately jumped into action and came up with mood boards for all the rooms which made selection easy and included some bespoke items. The whole process was hassle free as they took on the workload and even thought about the things I would have forgotten like children’s cutlery and plastic glasses for outside.
The delivery was super efficient and Chalet Shop had local personnel in Chamonix for curtains, television & wi-fi set up and a handyman. It goes without saying that the furniture quality was excellent and they dressed the whole chalet ready for use.
It would have been a logistical nightmare without Chalet Shop! Thank you.
Alistair -Combloux, France – April 2019
‘Overall a fantastic service from start to finish’
Having recently bought a chalet, we were unsure about how to go about furnishing it. Hannah and her team provided invaluable guidance, styling, sourcing and installation. The inevitable small snags were dealt with quickly and professionally. Overall a fantastic service from start to finish.
Paul -Saint Martin de Belleville, France – March 2019
‘I am so grateful for their professional and excellent client care ‘
Having had the good fortune of buying a beautiful ski apartment in Chatel, I was feeling daunted by the prospect of fitting it out. I came across Chalet Shop after an internet search and sent an enquiry e-mail. There was not much time as I first contacted them in September 2018 and wanted to be ready by Christmas. This seemed like an impossible ask… but by Xmas 2018 we were in. Vikki was incredibly helpful – great with practical, stylish design, informative and realistic about delivery schedules, logistically ordered and organised in terms of bringing it all together. I cannot recommend Vikki and the Chalet Shop more highly. I am very grateful for their professional and excellent client care and service.
Miranda – Chatel, France – December 2018
‘I don’t think they could have done a better job had they seen the chalet!’
Hannah and Sally were absolutely amazing when it came to furnishing our chalet. I was at the other end of the world, having not even seen the property myself and Hannah (who was my point of contact) studied the plans and worked from some photos. I don’t think they could have done a better job had she seen the chalet! Everything fitted and looked perfect on our arrival as Hannah had arranged for everything to be unpacked and even the beds were made! Not once did Hannah try and persuade me to buy more than was needed. I never felt that she was trying to make a sale. I would not hesitate to recommend Chalet Shop to anyone who is furnishing a chalet.
Nena – Combloux, France – September 2018
‘I would recommend them to anyone’
I have just completed a two year project to extend and refurbish my chalet in Switzerland. Chalet shop have been extremely helpful, offering a very personal service, especially in helping me save the 12% difference between UK VAT and Swiss VAT.
The quality of all the items, from bedding to garden furniture, is excellent and I would recommend them to anyone embarking on either buying a property abroad or wishing to upgrade/modernise an existing property, as a ‘partner’ in their project.
David – Nendaz, Switzerland – June 2018
‘The team are amazingly efficient, adapt their ways of working to suit your approach and most importantly complete the project on time and to budget’
I selected The Chalet Shop based on the quality of the furniture and fittings on their web site and a ‘gut feel’ follow up conversation with Hannah. I have never once regretted my decision as The Chalet Shop worked tirelessly to fully furnish a 6 bedroom chalet and each room is different, whilst coordinating with the overall chalet theme. Hannah and the team understood very quickly what I liked and didn’t and flexibly and helpfully selected pieces that would work with room dimensions, colour schemes and our family needs. Our chalet now looks amazing and all ages are able to enjoy it. I would have no hesitation in recommending The Chalet Shop and in particular Hannah. The team are amazingly efficient, adapt their ways of working to suit your approach to selection and most importantly complete the project on time and to budget.
Karen – Champéry, Switzerland – April 2018
‘Lovely people to deal with, great service’
When we initially bought our small apartment in France the excitement was soon overtaken by the reality of the daunting task of furnishing the property to a standard that we wanted and that would be expected in a rental property. After some research we found Chalet Shop and immediately realised that having a professional approach to managing the process, including sourcing and delivering furniture and equipment was far more beneficial to us as it removed the stress of waiting for deliveries from a number of shops and avoided the need for us to be in when deliveries were made. Communications were excellent with Chalet Shop at all stages of the process and the end result is that we have a beautifully furnished apartment with quality fittings. We would completely recommend Chalet Shop to anyone and we have actually bought some items for our home in Edinburgh. Lovely people to deal with, great service.
Craig & Rosie – Samoens, France – October 2017
‘Endless suggestions and flexibility’
Thank you so much for all your help, endless suggestions and flexibility. It has made the whole process so smooth and we are thrilled with the end result. We can’t wait to have many family holidays there.
Natasha – Vaujany, France – July 2017
‘We are thrilled with the result’
We used Chalet Shop to furnish our new Ski Property to take the hassle and stress out of getting it ready in time to rent this winter. We are thrilled with the result and so pleased we chose to work with Hannah, Sally and their great team!
Tina – Meribel – May 2017
‘Eye for detail’
Hannah’s eye for detail made The Lodge a wonderful place to relax and enjoy the mountains as if I was in my own home.
Richard Branson – Verbier, Switzerland – May 2016